As trade furniture suppliers in the UK, we understand that there are a number of questions you may have about our products and services! If you have a question you’d like answering, explore our FAQs below...
I have placed an order with you, but I wish to cancel, is this possible?
Please contact our dedicated customer success team who would be happy to help with any cancellation requests. There may be additional charges if you choose to cancel within 72 hours of your planned delivery date. Email customersuccess@eclipsefurniture.co.uk or call us on 01452 336520.
I am unable to take delivery of my items, can I re-arrange this to an alternative time?
Yes, you can arrange your delivery and this will be charged at the original delivery rate. Please bear this in mind – if nobody is available to accept the delivery and redelivery will then be charged at the original rate.
How much does delivery cost?
If order is placed via the website, delivery charges are applied at checkout and calculated on order value. For all orders placed via phone or email prices will be agreed with the sales team at the time of enquiry – for more information or to discuss these charges further please contact our Customer Success Team.
If ordering FLAT Equalizers there is a standard delivery charge of £12 per order regardless of the number of units. If Equalizers are ordered in conjunction with other products the delivery charge will be calculated on the order size and location.
I have damaged a part of my product and wish to purchase just a replacement part; do you sell replacement parts?
We keep stock of a variety of spare parts, these are not listed on the website so to enquire about a spare part please contact the Customer Success Team. Please note that we are not always able to supply replacement components. Charges will apply.
One of my items have arrived damaged, what can I do?
Any issues with orders must be reported within 7 days of receipt, please send an email to customersuccess@eclipsefurniture.co.uk or call 01452 336520 across with your order reference and some images of the damage to our customer success team and we will look into this for you.
I have ordered the incorrect product; can I exchange it?
You would need to place a new order with us for the correct product and return the incorrect product. You can view our returns policy here: Delivery & Returns | Eclipse Furniture.
How long does standard delivery take?
Standard delivery is currently 3-5 days. During busy periods we may experience extended delivery lead-times.
Do you deliver to airports?
Yes, please contact us for further details as additional charges apply.
Do you deliver outside of the UK?
Yes, we can deliver outside of the UK. Please speak with our Customer Success Team for a quote and we will be happy to help. You can contact us by email (Commercial Enquiries | Eclipse Furniture ).
Do you offer an installation service?
We do offer a build in house service and an install service. Please contact our Customer Success Team for a quote and we will be happy to help.